Website Address:

Business Name: Bentleys Restaurant Limited

Business Address For Data Enquiries: 7 Wherry Quay, Ipswich, Suffolk IP4 1AS

Business Telephone Number For Data Enquiries: 01473 284000

Date Last Revised: August 2023


This policy is in relation to how we collect, store and process personal data on our website. It covers the following areas,

  • Contact Forms
  • Ecommerce
  • Analytics
  • About Cookies
  • Online ordering
  • Social Media Interactions
  • CCTV
  • Firewall
  • Website Backups & Maintenance
  • Links to other websites
  • Changes to this privacy policy
  • Contact Us

The website is kept up to date and uses a secure socket layer encryption (SSL) to ensure all data transmitted across the internet is encrypted. The database and website files are held on a server in a secure datacentre protected both physically and electronically by security process.

In all instances we do not share your data with any third party (unless otherwise stated) and only use it in direct relevance to the reason it was given to us in the first place.

In all instances we are happy to share with you what personal data we might have and you can contact us by phone or in writing at the details above.


We use contact forms on our website, this means that if you wish to contact us you can use the forms.

The form(s) will ask you for your name and email address. In some cases more information is collected which is relevant to the nature of the enquiry.

This is how we process your information:

You will be asked if this is OK to process this information before you submit the form. Because we need this information to effectively respond we will not process the form without your permission.

Once you have submitted the information it will send an email to us where we will respond to you appropriately. We will delete the email when the enquiry has reached an end.

This is how we store your information:

In some cases, we keep a version of the contact form in our website database so that we can ensure we have a copy of your original contact.

This is how we use your information:

We only use your data in conjunction with the enquiry you made.

Your right to control your personal information

You may choose to restrict the collection or use of your personal information.

You have the right to ask us to change or remove your personal information from our database at any time. You also have the right to request a copy of the information we hold about you in an easily accessible format and to have any inaccuracies corrected or removed.

To do this, please write to us at Briarbank Brewing Company, 70 Fore Street, Ipswich IP4 1LB or email


When you purchase something from our webstore, which is powered by Woocommerce, we collect billing and shipping information which includes personal information, in some cases we also provide the option to create an account.

This is how we process your information:

Your personal information is transmitted to us in an email order form which we use to process your order and enter onto our financial systems. Your payment information is held within Stripe or equivalent and not used anywhere else. We do not do anything with account information if an account has been made.

This is how we store your information:

Your order information is stored in the website database and is kept there securely, an email version of the order is kept on our computer and is stored there.

Because we need your personal information to be able to comply with distance selling regulations, tax requirements and warranties we do store your data. We will only store this information for the length of time required under the appropriate regulation. Here is some more detail.

We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  • We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for Legally permissible number of years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.

Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Please see the Stripe Privacy Policy for more details.


We use Google analytics to track the number of visitors to our site. We have ensured that the data collected using Google Analytics is anonymous and that IP anonymization is employed.

This is how we process your data

Under the definitions outlined in the GDPR regulations we are the controller of data and not the processor of data. Google have the obligation to conform to the GDPR regulation.

This is how we store your data

As Google is the data processor they will have their own policy on how they store data and we would encourage you to read their privacy policy too.


We may use cookies to monitor how you use our site. A cookie is a small file that will ask permission to be stored on your computer’s hard drive. It records how you have used a website. This means that when you return to that website it can give you tailored options based on the information it has stored about your last visit.

We use cookies to help us understand how our website is used so that we can develop and improve its design, layout and function.

If you do not want us to use cookies in your browser, you can normally set your browser to reject cookies or to alert you should a website attempt to put a cookie on your computer.

We may use third-party cookies to help us deliver some of the services on our website. We partner with Ritty for our online ordering and app. When visit you will be redirected to our online ordering platform powered by Ritty. This platform uses cookies and we would encourage you to read their privacy policy.

For information about how to disable cookies in your browser please visit

Please note, there are some cookies which are essential to the website, which allows us to provide you with the services available through the website, such as the webstore.

Online ordering

We have partners with Ritty to bring our customers our online ordering platform. Both allow the customer to order food via their mobile device, from their table. If visiting you’ll be redirected to the platform. We would encourage you to read the Privacy Policy detailed on the online ordering page.


Should you interact with us via social media, we may collect some of your social media content, such as posts, comments, or pictures, when it is in the public domain or when it has been sent to us in a private message. The sites we use and for these interactions and the management of them are listed below. For further information on how they process your data please see their own privacy policies.

Facebook –
Instagram –
Loomly –


CCTV is used throughout our venue to ensure the safety of our staff and customers. Signs are displayed throughout the venue to inform our customers of this.

CCTV images are securely stored, and only authorised staff members have access to these. We keep CCTV footage for 28 days, after which they are deleted. We only share CCTV footage with third parties when we are legally obliged to do so.


We use multiple firewall solutions that asks for your IP address before allowing access to our website. The firewall providers are the processor of this data and we can provide you with their contact information on request.


We backup the website on a regular basis, each of these backups will have a complete replica of the website, including the data stored within it.

The backups are managed by Octopress which use third party software to make the backups. Backups are done and stored remotely. Backups are a key element to business continuity and as such are a legitimate interest reason for processing and storing the data. We therefore do not need explicit permission to store process and store this data.  We run full backups daily, which are kept for 90 days. Therefore, any request to remove personal data for any archived version can take up to 90 days to be processed.


Our website may contain links to other websites. Such sites are not governed by this privacy statement and we cannot be responsible for the protection and privacy of any information that you provide to that site. Please review the privacy statement applicable to every website and mobile app you visit.


We may amend or update this privacy policy from time to time and we recommend you check it periodically.


If you have any questions regarding your personal information or this privacy policy, or if you wish to make a complaint, please contact us at Briarbank Brewing Company, 70 Fore Street, Ipswich IP4 1LB or email