When will your bar reopen?
We will be reopening our first floor bar on Wednesday, 19 May 2021, at 5:00pm.

Do I need to pre-book?
No, we are currently operating on a first-come, first-served basis. We have a limited number of tables available inside and further tables outside. We will do our best to accommodate everyone, but ask you to bear with us while we operate under this new way of working.

Do you offer table service?
Yes, all ordering will be done from your table. The easiest and quickest way to order will be via our online ordering system on your phone. However, if you’re unable to do this, just let us know, and a member of the team will be able to take your order at your table.

What are your opening times?
We are open every Wednesday to Sunday and closed on Monday and Tuesday.

Monday: Closed
Tuesday: Closed
Wednesday: 5:00pm – 11:00pm
Thursday: 5:00pm – 11:00pm
Friday: 12:00pm – 00:00am
Saturday: 12:00pm – 00:00am
Sunday: 12:00pm – 11:00pm

Will you be serving food?
Yes, we will be operating a food menu, which will be served until 9:00pm Wednesday to Sunday.

What do COVID restrictions mean when visiting the Briarbank?
Customers must wear a face covering, except when seated at a table to eat or drink. Customers must not move tables.

The rule of six or two households will apply while inside, and the 30 rules will apply outside, as will social distancing rules.

What happens when I arrive at the Briarbank?
All customers must check in on arrival.

NHS Covid-19 App is up and running; customers can use this method to check in. The entrance clearly displays our official NHS QR Code.

Unless a customer has checked in via the NHS Covid-19 app, it is mandatory that we obtain basic contact details of each customer of your group for the purposes of NHS Test and Trace. All data is GDPR compliant and is only used for this purpose and is purged automatically after one month.

Priority on-line ordering via briarbank.pub

We encourage customers to use this service to place orders at their table. This gives customers direct access to our food and drinks menu, offering minimal contact.

For those customers unable to use their phones or devices, we operate a limited manual ordering system with help from our staff.

Do I need to wear a face-covering?
Customers must wear a face-covering except when seated at your table to eat or drink.

Are children allowed in the venue?
Yes – until 9pm

Are dogs allowed in the venue?
Yes, we allow well behaved dogs as long as they are kept on a lead.

Can I purchase your beer to enjoy at home?
Yes, you can. Simply visit the shop page on our website, browse the products available and add your preferred beer into the cart. You can shop our range of bottles of mini-kegs; however, please note, you can only purchase our bottles in mixed cases of six. 

There is a flat shipping rate across the UK of £5.99. However, if you live within a ten-mile radius of the Briarbank, we offer free delivery, which is made every Wednesday. Alternatively, you can contact us to arrange to collect your order.

I live within the ten-mile free delivery radius; when will I receive my order?
We currently deliver every Wednesday. All orders placed before midnight on Tuesday will be included in our Wednesday delivery schedule. Any orders placed after this time will be delivered the following Wednesday.

I live outside the ten-mile free delivery radius. Can I still order?
Yes. If you live outside the ten-mile free delivery radius, you can still place an order. There is a flat shipping rate of £5.99. Deliveries made before 12pm will be dispatched the same day for overnight shipping every Monday to Thursday. 

You could also arrange to collect your order directly from the brewery. Just follow the checkout process and select the pre-arranged collection. Then, make sure you email us at brewing@isaaclord.org to arrange your collection.

Can I order for someone else and send it as a gift?
Yes, of course. Just follow the check out process and put in the delivery address of where you would like us to deliver. If you’d like to include a note, pop us a message, and we’ll add this to the order.

Why can’t I purchase less than six bottles?
All our mix cases are sized in multiples of six. Therefore we are currently unable to send out less than six bottles.

I want to order ten bottles, but I am unable to do this.
All our mix cases are sized in multiples of six. Therefore we can only offer full case orders.

I want to order two mix cases. Will I be charged twice for delivery?
No, the £5.99 shipping is a flat shipping rate. If you order more than one case, the price will still be £5.99